Shipping

We currently ship within the United States only. Orders are processed and shipped within 1–3 business days and typically arrive within 5–7 business days, depending on your location. Free shipping on all U.S. orders over $75 - no code needed. For local pickup in San Francisco, please contact us at hello@hui-living.com. 

You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.

Track my order

You can track your order using the tracking number in your shipping confirmation email. If you haven't received a confirmation, check your spam folder. If you're still having trouble, email us and we'll help you track it down.

Please note that we cannot be held responsible for packages lost or stolen after delivery confirmation by the carrier.

Damage & Issues

Please inspect your order upon arrival. If any item is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@hui-living.com with a photo of the issue. We'll send a replacement or issue a refund — whichever you prefer.

Return & Refunds

Because tea is a consumable product, we do not accept returns or exchanges. All sales are final.

That said, your satisfaction matters to us. If you're not happy with your tea, please reach out — we want to help you find the right tea for you.

If there was an error with your order (wrong item, missing item), contact us within 7 days of delivery and we'll make it right.

Cancellations

Need to cancel or update your order? Contact us as soon as possible. We can modify or cancel orders that haven't shipped yet. Once an order has shipped, it cannot be cancelled.

Contact

For any shipping or order questions, email us at hello@hui-living.com. We'll get back to you within 1–2 business days.